Frequently asked questions
Yes, you can. Call us at least 48hrs before you plan to travel if you need assistance getting on board, extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.
We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.
When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 09:00 – 18:00 and Saturday and Sunday 09:00 – 17:00 or visit our Customer Service Point at port.
Vehicle passes are for Island residents or those who own a property on the Island. We strongly recommend Multilink vehicle bookings are made in advance as we reserve a minimum of 15% of space per sailing for Multilink Vehicle bookings. It’s especially important around school holidays and festivals. If you find you regularly travel at very short notice the Multilink pass may not be suitable.
The foot passes can be purchased by any of our customers. The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.
You can add two additional users on your Multilink Vehicle pass as long as they live at the same address.
For the full details on how to apply for a Multilink Vehicle pass and what you may need read our Vehicle Passes Product Guide.
It’s really straight forward.
You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency for yourself and up to two additional users using our online form on the contact us page. If you’re purchasing an Accessible Multilink Pass, you’ll also need to send us proof of your Blue Badge for a vehicle or foot pass or your ENCTS Card or Disabled Persons Railcard for a foot passenger pass.
You can then download your pass onto the Wightlink app. If you want a paper ticket, contact us with the pass number and we’ll send you one.
We can accept a driving licence, recent utility bill, phone bill, council tax bill or bank statement.
When you travel, you may be asked to provide ID – a photo driving licence, passport or HM Forces ID card is acceptable.
It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.
If photo ID cannot be produced when asked, a full Standard ticket cost will be charged and we will not offer any retrospective refunds. You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!
We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.
Yes, you can. The length and height of the trailer will determine the additional price to be paid at the time of booking.
Our Multilink Foot Passenger Pass is available to Island and mainland residents. You can buy your Multilink Pass online – follow the link below here and choose your pass
If you’re purchasing an Accessible Multilink Pass, you’ll also need to send us proof of your ENCTS Card or Disabled Persons Railcard for a foot passenger pass.
You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!
We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.
The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.
For the full details on how to apply and what you may need read our Passenger Passes Product Guide.
These are unique to your Multilink Pass. The ‘T’ number is your Multilink Pass number and the Customer Number allows us to search for your details. You can also use the Customer Number to log in online instead of your email address if you prefer. Please keep these numbers safe and do not share with anyone.